Wild Atlantic Way Wild Atlantic Way
Enquire Enquire

Brack Tours Terms & Conditions

Please find below our terms and conditions regarding all aspects of a Brack Tours tour package.  If you have any questions regarding our terms and conditions please do not hesitate to contact Brack Tours via the following methods of communication.

  • Email: info@bracktours.com
  • Telephone US Toll Free: 855-338-4339
  • Telephone Ireland: +353 (86) 361 6935

Deposit Payments:

A non-refundable land deposit of $300 per person is required within 7 days of making the reservation in addition to the payment of your group travel insurance policy if applicable (depending on the tour the deposit amount may vary).

Travel Insurance Policy:

Brack Tours offers travel protection plan(s) for groups bookings (minimum of 10 people).The cost of this insurance plan is determined based on the total tour cost. This policy is designed to safeguard your travel investment as well as your well-being while on vacation. Please click below to view what is covered on the insurance policy.

(Please click the relevant insurance link regarding the state in which you are resident as coverage may differ from state to state) 

travelinsured

Credit Card Payments:

  • We accept most major credits e.g Visa, MasterCard, American Express etc
  • For each of our upcoming tours we have a dedicated payment page to take all initial deposits and insurance payments if required. You may also contact our Dover office on 855-338-4339 and they will take your card details.
  • For those of you who are booking a self-drive please contact our toll free number on 855-338-4339 and our Dover office will take your credit card information and details.
  • Please do not email us your credit card details

Final Payments:

Full payment must be made no later than 65 days prior to departure date on all tour packages. Brack Tours accepts payment by check or major credit cards. If payment is not received as scheduled, your reservation will automatically cancel and deposit payments will become forfeited.

Late Bookings:

  • Tours booked between 30 – 14 days prior to departure date may incur a late fee of $50 per reservation.
  • We may not have availability on tours travelling 7-10 days after initial enquiry, so please book in advance.
  • For more information regarding availability on our tours please email info@bracktours.com and a member of the team will be in touch regarding places available and if you can proceed to book.

Land Revision Fees:

Any revision to land arrangements made after the original booking has been confirmed will incur a $50 handling fee per booking. We cannot accept revisions within 14 days of departure or once we have issued documents. No changes are allowed once the vacation has commenced.

Land Participant Cancellations:

All cancellations must be advised by email to info@bracktours.com  or to your Group Tour Organizer. Cancellations received within 65 days of departure date are subject to the following penalties on the land portion:

Between:

  • 65 days or longer:         Forfeiture of deposit
  • 64 & 46 days:                 35% Tour Price per person
  • 45 & 16 days:                 50%  Tour Price  per person
  • 15 & day of departure: 100%  Tour Price  per person

Air Cancellations:

  • Aer Lingus fares require instant purchase and are non-refundable. Other airlines’ cancellation conditions vary and details will be furnished at time of booking. No refund can be made for non-refundable airfares. Group air bookings terms and conditions differ and full details will be sent with your group tour proposal to your group leader or Organisation.
  • Please also note that if you are travelling on a group airfare this will be a round-trip and you will not be able to travel using the airfare price to a substitute airport.

Passports ,Travel Documents & Visas:

VALID US PASSPORT is required to enable all US Citizens to travel abroad. If you do not have a valid passport please apply for one as soon as possible. Passports MUST be valid for at least 6 months after return date coming back into the United States.  Most countries do NOT require US citizens to obtain visas for entry.

However, when a visa is required, it is the passengers’ responsibility to obtain the correct visa from the country to be visited.  Please consult with the embassy or consulate for visa requirements. Brack Tours or any of its providers/suppliers assumes no responsibility for passport or visa requirements. We also recommend that passports are valid for 6 months regardless of the destination being traveled to.

Tour Membership:

To promote an enriching travel experience, Brack Tours reserves the right to accept or reject any client and to remove from a tour any person whose conduct is incompatible with the interests of other members of the tour group.

Travelers With Special Needs Or Requirements:

Passengers who require particular assistance must travel with a qualified travel companion as Brack Tours drivers and guides cannot provide individualized help for walking, dining, getting on/off transportation vehicles or other personal requirements. Our coaches are not equipped with wheelchair ramps. Passengers necessitating unique attention must advise Brack Tours at time of booking. We will make reasonable efforts to accommodate passengers with specific needs but we are not responsible for denial of services by any of our suppliers.

Accommodation:

Land arrangements are provided as described in each tour program. Brack Tours reserves the right to substitute hotels for accommodations in similar categories. Note that the final itinerary for any tour departure will be included with travel documents prior to travel, this will include all booked accommodation and meal basis per night.

Coach Transportation:

Coach Tours are usually operated by 49 seat motor coaches. When passenger numbers are low, a smaller coach may be used and prices may vary.

Attractions, entertainment & other features:

Brack Tours reserves the right to substitute visits, attractions and other features when establishments are closed or cannot be visited for reasons beyond our control e.g closed for building maintenance

Luggage:

Handling of one piece of luggage per person is included in the cost of all coach tours. Only one suitcase per person is permitted and size should not exceed 30 x 20 x 10 inches, weight should not exceed 50 pounds. Luggage is carried at owner’s risk throughout the tour unless insured. Hand baggage and small articles such as coats, umbrellas or cameras are entirely in the care of the passengers.

Gratuities & Tipping:

Tips for services of a personal nature and to the tour director and driver are not included in the tour cost and are left to your discretion. We recommend that you tip your tour director $7- $10 per day per person.

Smoking Policy:

Smoking is not allowed on the motor coach but frequent stops are made throughout the day.

Documents:

Documents will be shipped approximately 21 days prior to departure provided full payment has been received. If documents are required earlier than 21 days because passengers are leaving home in advance of the tour booked, we need sufficient notice to arrange for early delivery by regular service. Late bookings will incur an express service delivery charge.

Car Rental Information:

  • To drive a rental vehicle, drivers must be in the possession and currently hold a current national licence valid for at least 1 year or more at time of rental. Provisional/learner drivers or seriously endorsed licence holders are not eligible to rent a car with Brack Tours or Hertz Car Rental e.g. those who have drink driving disqualification may not rent a car.
  • Licenses must be produced in person at the time of collection.
  • Drivers must be in possession of their license at all times when driving the vehicle.
  • Driver’s minimum age – 23/24 – Groups A, B & E only.
  • A young driver surcharge of €26 per day including tax will be applied and payable locally to Hertz Car Rental Company.
  • Additional Driver charge – Republic of Ireland  €9.50 per day which includes tax.
  • Additional Driver charge Northern Ireland £12 per day which includes tax.

*Clients are allowed a 29 minute grace period for car pickups or drop-offs*

Car Rental Damage Excess:

The following information is the standard damage excess for each car rental groups:

  • €1600 – for groups A & B
  • €2000 – for groups C, D, E & F
  • €2500 – for groups G, P, T & W
  • €3000 – for groups I, M & N

Damage excess will be an amount of €2000 for the following car rental groups & age demographics

  • 25+ Years – Groups A,B,C,E & F
  • 27+ Years – Groups D,G & P
  • 30 +Years – Groups I, M, T, & W

Drivers maximum age = 79 years. Clients aged 75-79 years inclusive must have the following documentation:

  • 1) Clients must drive on a regular basis
  • 2) Provide a letter from your doctor to state you have been in good health for at least 12 months.
  • 3) Provide a letter from your insurance company to state you have not had an accident in the last 5 years, that you hold a current policy of motor insurance with them & that you are still currently driving.

*Car rental company reserve the right to substitute cars for other models in similar categories*

Claims Or Disputes:

You should submit to Brack Tours in writing no later than 30 days after the end of the tour package.

Not Included:

All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the passenger before leaving each hotel.

Responsibility:

Brack Tours Ireland , 11 Tamarisk Lawns, Kilnamanagh, Dublin 24, Ireland & Brack Tours LCC 133 Washington Street #524 Dover NH 03820 is not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organisation, whether or not such company is rendering any services supplied on the tour.

Brack Tours accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Passengers must bear all such losses or expenses. To guard against unforeseen circumstances, we recommend you purchase our optional trip protection insurance for group travel using Travel Insured or any registered travel insurance company.